PRIVATIZATION AND SERVICE DELIVERY IN GOVERNMENT ENTERPRISES: A STUDY OF EKO ELECTRICITY DISTRIBUTION COMPANY, LAGOS
Abstract
This research delves deeply into the landscape of electricity distribution services, focusing specifically on the impact of privatization within the operational domain of the Eko Electricity Distribution Company. The study scrutinized four key aspects: changes in service coverage, reliability and quality of electricity supply, key customer service parameters, and EKEDC's attainment of post-privatization targets. Utilizing surveys and robust statistical methods, such as one-sample t-tests, a comprehensive understanding of the subject matter was achieved. Findings revealed a spectrum of perceptions among stakeholders regarding service coverage changes post-privatization, ranging from discernible improvements to fluctuations and inconsistent enhancements. Notably, there was a significant improvement in the reliability and quality of electricity supply, evidenced by lower outage rates, highlighting the positive influence of privatization. However, perceptions regarding key customer service parameters, including metering, billing, and revenue collection, were more neutral, indicating mixed outcomes in this area. Stakeholders' perceptions of EKEDC's post-privatization achievements unveiled shortcomings in crucial domains such as equipment upgrades and staffing eliciting a tincture of negativity. Comparative analysis with previous studies underscored parallels and disparities, highlighting the challenges in achieving post-privatization targets. In conclusion, the impact of privatization on electricity distribution services within EKEDC's operational purview reflects a complex tapestry of outcomes. While there are notable improvements in reliability and quality, challenges persist in other areas. This research offers vital insights for policymakers, utility operators, and regulators, emphasizing the importance of sustained vigilance, strategic planning, and stakeholder engagement to optimize privatization dividends while addressing challenges in the energy distribution realm.
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