Pascal I. Nwokike, Prof. Edith Odia


This study explores the cross-cultural aspects of managing the adoption of cashless policies in the workplace. The adoption of cashless payment methods presents unique challenges and opportunities in diverse cultural contexts. Understanding the cultural factors that influence individuals' attitudes and behaviors towards cashless payments is crucial for effective implementation. The study begins by examining key cultural dimensions such as individualism vs. collectivism, power distance and uncertainty avoidance. It discusses how these cultural dimensions shape individuals' preferences, trust, and security concerns related to cashless adoption. Cultural factors, including trust and security concerns, familiarity with traditional payment systems and socioeconomic factors are also explored as influential factors in cashless adoption. The study highlights the importance of considering these factors when managing the adoption of cashless policies in the workplace. Furthermore, the study discusses strategies for managing cross-cultural adoption, including customized training, fostering trust and security, and addressing infrastructure gaps. It emphasizes the need for robust communication, collaboration, and regulatory support to facilitate successful adoption. The abstract concludes by presenting a case study from Nigeria, where the implementation of a cashless policy provides valuable insights into managing cross-cultural adoption. Best practices derived from successful cases are discussed to guide organizations in navigating the complexities of cross-cultural cashless adoption. This study contributes to the understanding of cross-cultural dynamics in the adoption of cashless policies and provides practical recommendations for organizations aiming to implement such policies in culturally diverse environments.


cashless policies, workplace, cross-cultural aspects, adoption, management strategies.

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