Fidelis Otaka Ugwu (PhD), Josephine Ivoma Orga (PhD), Felix Ikechukwu Ugwu (PhD)


This study examined knowledge management and productivity of first bank plc, Enugu branch. Knowledge is one of the strategic resources an organization can use to have competitive advantage over other firms if managed properly. The specific objectives were to: ascertain the extent to which Knowledge creation affects the efficiency of First Bank Nigeria, Enugu Branch, assess the effect of Knowledge sharing on sales turnover of First Bank Nigeria, Enugu Branch. The researchers used survey research design. The sample size of 63 was determined from population of 76 using Taro Yamani formula. The study found out the following: that knowledge creation had positive and significant role on organizational efficiency of First Bank Nigeria, Enugu Branch. This is confirmed with (β = 0.618, t-calc. =3.667, p = 0.001 < 0.05). Secondly, Knowledge assessment had positive and significant effect on organizational sales return of First Bank Nigeria, Enugu Branch. This is confirmed with (β = 0.554, t-calc. =3.827, p = 0.000 < 0.05). These recommendations were made by the researchers: Organizations must have a culture that stimulates employee participation. Also there is need to focus efforts on transforming organizations to learning organizations and to enhance learning culture.


knowledge, management, knowledge management, employee, productivity, service organization.

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