EFFECT OF CONFLICT MANAGEMENT ON EMPLOYEE PERFORMANCE IN FEDERAL INLAND REVENUE SERVICE, ENUGU STATE

Naomi Chinyere Okereke, Prof F. O. Eze, Assoc. Prof. J. O. Asogwa

Abstract


In this study, we investigated the Effect of Conflict Management Strategy on Employee Performance of Federal Inland Revenue Service, Enugu State. The specific objectives were to: determine the effect of collaboration on employees’ prompt processing of payment claims and tax refund requests received, ascertain the effect of compromise on employees’ ability to enforce and prosecute tax defaulters and examine the effect of avoidance on employees’ prompt processing of payment claims and tax refund requests received by Federal Inland Revenue Service, Enugu State. The research utilized survey research design. The population of the study was 112. The collected data for the study was analysed through mean score. The Z-score statistical analysis was applied in testing the hypotheses. The findings revealed that: Collaboration, Compromise and Avoidance strategies had a positive significant effect onemployees’ prompt processing of payment claims and tax refund requests received and employees’ ability to enforce and prosecute tax defaulters. The study concluded that conflict management strategy had positive significant effect on employee performance of Federal Inland Revenue Service, Enugu State. The study recommended among others that there was a need to continuously educate the workforce on the best way to channel their grievances, to ensure that the employees did not take laws into their hands.


Keywords


Conflict Management, Employee, Performance, Collaboration, Compromise, Avoidance.

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