Abosede Abolanle Odusanya, Oluronke Alaba Dasaolu, Olukayode Olalekan Oduntan, Kehinde Hannah Owoeye


The study examined the extent to which Covid-19 born digital technology, receptivity and readiness predict secretary job performance in Ogun State owned public universities. A descriptive survey research design was used. The population of the study comprised fifty-nine secretaries’ in Tai Solarin University of Education, Ijagun, Ogun State. Since the population was manageable by the researchers, there is no need for sampling. The whole population was studied. Researchers Instrument tagged ‘Covid-19 Born Digital Technology, Receptivity, Readiness and Job Performance Scale (COVIDDTRRS)’ with reliability coefficient 0.805 was used for data collection. Descriptive statistics of mean and bar-charts were used for answering research questions. Multiple Regression analysis was used for testing hypothesis at 0.05 significance level.  The findings revealed that teleconferencing solutions, interactive voice response, telework, dashboard and electronic collaborative work were among Covid-19 born digital technology. It was also indicated that readiness in terms of skills and competencies which includes readiness in digital publication, communication, collaboration, image processing, office management, online meeting and scheduling might drive secretary job performance. The receptivity natures of secretary such as willingness to use new digital tools, to acquire new idea, listen to new ways of work, seeks knowledge on digital tools, acceptance of new work-shift, listen to colleagues, improves on work strengths, weakness and self-image drive secretary job performance during the current Covid-19 pandemic. The findings also shown that about 89.1% of the variance in secretaries’ job performance during the current Covid-19 pandemic was accounted for by the linear combination of the independent variables (Covid-19 born digital technology, receptivity and readiness). Special online training and workshop should be given to secretaries on the new Covid-19 born ICT, in order to improve their efficiency and effectiveness in using such digital technology tools towards enhancing productivity and job performance.


Covid-19, Digital Technology, Receptivity, Readiness, Secretary Job Performance

Full Text:



Abosede, S. C., & Akintola, O. A. (2015). Information and communication technology facilities’ utilization and job performance of secretaries in public and private universities in Ogun State. International Journal of Managerial Studies and Research (IJMSR), 3(3), 44-52.

Adam A., K. (2015). The efficacies of secretarial profession by Ghana education service and higher education institutions.

Almaiah, M. A., Al-Khasawneh, A., & Althunibat, A. (2020). Exploring the critical challenges and factors influencing the E-learning system usage during COVID-19 pandemic. Education and Information Technologies, Springer Science+Business Media, LLC, part of Springer Nature.

Asorh, P. O., & Seidu, P. A. (2016). The impact of modern office technology on the secretary performance in some chosen business organizations in the Takoradi Metropolis. Adrri Journal of Arts and Social Sciences, 12(2), 1-10.

Caballero, C. L., Walker, A., & Fuller-Tyszkiewicz, M. (2019). The work readiness scale (WRS): Developing a measure to assess work readiness in college graduates. Journal of Teaching and Learning Employability, 2(2), 41 – 54.

Casner-Lotto, J., & Barrington, L. (2006). Are they really ready to work? Employers' perspectives on the basic knowledge and applied skills of new entrants to the 21st century U.S. workforce. USA: The Conference Board, Inc., the Partnership for 21st Century Skills, Corporate Voices for Working Families, and the Society for Human Resources Management.

David, M., & Emmanuel, N. (2020). Socio-economic implications of the covid-19 for smallholder liveholds in Zimbabwe. The University of Johannesburg, South Africa.

Davies, D. D. (2009). Research as scholarly activity: context and culture. In J.W Cresswell (ed.) new directions for institutional research 50; 7-23 Francisco Jossey-Bass.

Davis, D., Bagozzi, Q. P., & Warsaw, R. M. (1989). Business research for decision making (3rd ed.). Belmont, CA: Wadsworth.

Dosunmu, M. M., Bukki, A. O., & Akintola, O. A. (2017). Influence of office automation on secretarial administrators’ effectiveness in Ogun State-Owned Universities. Journal of Research & Method in Education, 7(3), 49-52.

Eurofound and International Labour Office (2020), Working anytime, anywhere : the effects on the world of work. Publications Office of the European Union, Luxembourg.

Fachriansyah, R. (2020). Work-from-home policy in effect at major Jakarta companies over virus concerns. The Jakarta Post. Retrieved from news/2020/12/08.

Hamid, M., Wahab, S. A., Hosna, A. U., Hasanat M. W., & Kamruzzaman, M. (2020). Impact of Coronavirus (COVID -19) and employees’ reaction to changes on employee performance of Bangladesh. The International Journal of Business and Management, 8(8), 34-43.

International Labour Organization (ILO) (2020). Teleworking during the COVID-19 pandemic and beyond A Practical Guide. Geneva: International Labour Office.

Kayode, A. E., Irele, A. O., Agunbiade, F. J., & George, K. B. (2019). ICT for effectiveness and job performance of staff in the universities in Nigeria. Texila International Journal of Academic Research, 19(2), 1-9.

Kayode, A. E.,, Irele, A. O., Agunbiade, F. J., & George-Kayode, B. (2019). ICT for effectiveness and job performance of staff in the Universities in Nigeria. Texila International Journal of Academic Research, 10(4), 1-9.

Lisa, B. (2020). Key messages and actions for covid-19 prevention and control in school. Education in emergencies, UNICEF New York.

Morikawa, M. (2020). Covid-19, teleworking, and productivity,, / (accessed on 20th January, 2021).

Musa, M. Y. (2016). Information and communication technology (ICT): a veritable tool for executing secretarial tasks. International Journal of Research and Review, 3(9), 21-29.

Natsu, S. M. D., Reiko, K. M. D., Kanami, T., & Norito, K. M. D. (2020). Workplace responses to COVID-19 associated with mental health and work performance of employees in Japan. Journal of Occupational Health, 10, 1-16.

Ozimek, A. (2020). The future of remote work, Upwork, (accessed on 20th January, 2021).

Purwanto, A., Asbari, M., Fahlevi, M., Mufid, A., Agistiawati, E., Cahyono, Y., Suryani, P. (2020). Impact of work from home on Indonesian teachers performance during the Covid-19 pandemic: An Exploratory Study. International Journal of Advanced Science and Technology, 29(5), 6235-6244.

Ryan, A. M., Brutus, S., Greguras, G. J., & Hakel, M. D. (2014). Receptivity to assessment based feedback for management development. Journal of Management Development, 19(4), 252-276.

Sahni, J. (2020). Impact of Covid-19 on employee behaviour: Stress and coping mechanism during WFH (Work From Home) among service industry employees. International Journal of Operations Management, 1(1), 35-48.

Salleh, K. M., Musa, M. Y., & Sulaiman, N. L. (2017). The use of information and communication technology (ICT) and its effects on office technology and management practitioner’s performance in Malaysia. International Journal of Man in India, 97(10), 233-245.

Subuola, A. C., & Akintola, O. A. (2015). Information and communication technology facilities’ utilization and job performance of secretaries in public and private universities in Ogun State. International Journal of Managerial Studies and Research (IJMSR), 3(3), 44-52.

Suja, M J., Kannu, M J., Vinodha E., & Karthick, K. (2020). Impact of covid19: knowledge, attitude and practice (KAP) in food industry, India. International Journal of Trend in Scientific Research, 4(4), 134-143.

World Health Organization (WHO). WHO reports on Covid-19. China DOC.

Yun, Q. X. C., & Wei, S. (2020). Impacts of social and economic factors on the transmission of corona virus disease (covid-19) in China. Working Paper, GLO Dissartation Paper, No 494.

Zain, N., Eryanto, H., & Marsofiyati, T. (2019). The importance of ICT for office administration in millennial era. 3rd UNJ International Conference on Technical and Vocational Education and Training.


  • There are currently no refbacks.

Copyright (c) 2022 Abosede Abolanle Odusanya, Oluronke Alaba Dasaolu, Olukayode Olalekan Oduntan, Kehinde Hannah Owoeye










ISSN (PRINT):    2682 - 6135

ISSN (ONLINE): 2682 - 6127





Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.