CONFLICT MANAGEMENT AS AN INSTRUMENT FOR ORGANIZATIONAL EFFECTIVENESS: A CONCEPTUAL PERSPECTIVE

Yusuf Emmanuel Gwanyo, Cinjel Nandes Dickson (PhD), Markus Talatu

Abstract


Conflict is a universal organization process viewed by many people as unpleasant, while very few people believed to improve effectiveness in terms of individual or group contribution in the organization, depending how properly managed is the process considering the nature, quality and amount of resources at the organization’s disposal. Therefore, this paper intends to review relevant literature to provide a conceptual perspective on conflict management as an instrument for organizational effectiveness, so as to assist managers, team leaders and individuals to be tactical in the way they handle conflict either at personal or interpersonal level such that different opinions, values, goals and expectations are harmonized for the accomplishment of general organizational objective.

Keywords


Conflict, Conflict Management, Instrument, Organization, Organizational Effectiveness

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